Easy Refund and Return Policy

Our Solutions:

1.Jennyray’s Responsibility:

If our company is responsible for the issue, you'll receive a full refund and you don't need to return the items to get a refund.

2.Customer's Responsibility

If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.

 14 Day Refund Warranty

Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us.

No-restocking to be charged to the consumers for the return of the product.

Refund Process

1.Customers who needs to return an item from Lupsona, contacts our customer service. Email: service@Jennyray.com

2. Jennyray's customer service records the return

3. Customers return the items to our company and send tracking number to Jennyray customer service.

4. Jennyray receives the parcel and refunds to customers

 

Refund Time

Usually,  refund will be back to your card(if paid by credit card) 3-8 work days or  in a few minutes to your paypal(if paid by paypal)

How to Reach Us for return address

Contact us with E-mail: support@Jennyray.com and describe the issue in detail, including the return reason, along with your order number and product link. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.